Frequently Asked Questions

We can meet you at your home or office anywhere in San Francisco! All that is needed is a private space free of interruptions. We typically do not travel with a treatment table, but it’s helpful if you have a space where you can lie down on the floor comfortably.

Home or office visits are currently available anywhere in the city of San Francisco.

Video visits (i.e., telehealth visits) are a convenient option for meeting your physical therapy needs. Much of what we would do in person can also be accomplished with a video visit. Tempo PT uses a HIPAA-compliant platform for all video meetings.

For a video visit,  you’ll need:

• Reliable internet access
• A device (computer, tablet, phone) with video capability
• Somewhere to set up your device to provide us with a clear view
• Good lighting, so we can see you clearly
• A quiet space with sufficient privacy
• Enough room to stand up and lie down with arms reaching forward, up, and to the side 

Video visits are currently available for follow-up PT visits if you are located in California during the session. Note that inital PT evaluations are only available as a home or office visit.

Coaching by video visit or phone is available for clients in any location.

In California: You can receive physical therapy without a prescription for up to 12 visits or 45 calendar days, whichever comes first. Beyond this, you can continue with further visits after receiving an examination and approval by a California-licensed physician, osteopath, or podiatrist.

Insurance Requirement: Some insurance companies do mandate a doctor’s referral for coverage of physical therapy. If you are planning to seek out-of-network reimbursement, consult your insurance provider.

No prescription is required for coaching services.

Payment for physical therapy services: We are not contracted with any insurance plans and do not bill your insurance. Direct payment is required. However, if you have out-of-network benefits, we provide a “superbill” for potential reimbursement.

Determining physical therapy benefits: For information on out-of-network benefits you may have, call your insurance provider. Key questions to ask are:

• “Do I have out-of-network physical therapy benefits?”
• “Are there specific deductibles or pre-approval requirements?”
• “Is a written referral (i.e., prescription) required for reimbursement?”

If you’d like more detailed information on what to ask your insurance company, please get in touch.

Medicare: Tempo Physical Therapy is not a Medicare provider, so we cannot legally provide Medicare beneficiaries with “normally covered services.” If you would like our recommendation for a physical therapist that is credentialed with Medicare, please get in touch.

At Tempo Physical Therapy, we are dedicated to delivering comprehensive, high-quality, one-on-one care, right where you need it. We center the care we provide on you, ensuring that our evidence-based treatment plans are tailored to your needs, free from the constraints of insurance limitations. If you’re seeking a provider in-network with your insurance, please get in touch. We’d be happy to recommend one.

Insurance does not cover our movement coaching or health and well-being coaching services.